Privacy Policy

1. Introduction

Twinkle Haven Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website twinkle-haven.com or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Project details and requirements submitted through our contact forms
• Newsletter subscription information
• Communication preferences

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Cookie data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide requested services
• To send you newsletters and marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our business interests and prevent fraud

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: For newsletter subscriptions and marketing communications
• Legitimate interests: For responding to inquiries and improving our services
• Contract: For providing our renovation services
• Legal obligation: For compliance with applicable laws

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• To trusted service providers who assist us in operating our website and conducting business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact information is typically retained for 3 years after your last interaction with us.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for consent-based processing

9. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through our cookie banner or browser settings. For detailed information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Data Protection Officer

For data protection matters, you can contact our Data Protection Officer at [email protected].

15. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law. Visit ico.org.uk for more information.