Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Twinkle Haven website (twinkle-haven.com) and our office renovation services. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Company Information

Twinkle Haven Ltd is a company registered in England and Wales with company number 12345678. Our registered office is located at 45 Cannon Street, London EC4M 5SB, United Kingdom.

3. Services

3.1 Service Description

We provide office renovation, design, and fit-out services including but not limited to:

• Office design and space planning
• Complete office renovations
• Office fit-out services
• Furniture supply and installation
• Technology integration
• Project management and consultation

3.2 Service Availability

Our services are available throughout the United Kingdom. Specific service availability may vary by location and will be confirmed during the consultation process.

4. Quotations and Contracts

4.1 Quotations

All quotations provided are estimates based on the information available at the time. Final pricing may vary based on site conditions, material costs, and scope changes.

4.2 Contract Formation

A contract is formed when we provide written acceptance of your order or commence work on your project, whichever occurs first.

4.3 Scope Changes

Any changes to the agreed scope of work must be approved in writing and may result in additional charges.

5. Payment Terms

5.1 Payment Schedule

Unless otherwise agreed in writing, payment terms are:

• 25% deposit upon contract signing
• 50% progress payment at agreed milestones
• 25% final payment upon completion

5.2 Late Payment

Interest may be charged on overdue accounts at a rate of 8% per annum above the Bank of England base rate.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate information about the project requirements
• Obtaining necessary permits and approvals
• Ensuring site access and utilities are available
• Removing or protecting existing furniture and equipment
• Complying with health and safety requirements

7. Our Responsibilities

We will:

• Provide services with reasonable skill and care
• Use materials of merchantable quality
• Complete work within agreed timeframes (subject to unforeseen circumstances)
• Maintain appropriate insurance coverage
• Comply with relevant building codes and regulations

8. Warranties and Guarantees

8.1 Workmanship Warranty

We provide a 12-month warranty on workmanship from the date of completion. This covers defects in our work but excludes normal wear and tear.

8.2 Material Warranties

Material warranties are provided by the respective manufacturers. We will assist in warranty claims where appropriate.

9. Limitations of Liability

9.1 Liability Cap

Our total liability for any project shall not exceed the total contract value for that project.

9.2 Excluded Damages

We shall not be liable for:

• Indirect or consequential losses
• Loss of profits or business
• Delays caused by circumstances beyond our control
• Damage to existing structures not part of our scope

10. Force Majeure

We shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or material shortages.

11. Intellectual Property

11.1 Design Rights

We retain intellectual property rights in all designs, plans, and specifications created for your project until full payment is received.

11.2 Website Content

All content on our website, including text, images, and designs, is protected by copyright and other intellectual property rights.

12. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

13. Termination

13.1 Termination by Client

You may terminate a contract by giving 7 days written notice. You will be charged for work completed and materials ordered.

13.2 Termination by Us

We may terminate a contract in case of non-payment, breach of terms, or if continuing would be unsafe or impractical.

14. Dispute Resolution

14.1 Informal Resolution

We encourage resolving disputes through direct communication. Please contact us at [email protected] for any concerns.

14.2 Formal Procedures

If informal resolution fails, disputes may be resolved through mediation or arbitration before proceeding to court.

15. Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website and will apply to future contracts.

18. Contact Information

For questions about these Terms, please contact us:

19. Professional Memberships

Twinkle Haven Ltd is a member of relevant trade associations and maintains appropriate professional indemnity insurance and public liability coverage.

20. Health and Safety

We are committed to maintaining the highest health and safety standards on all projects. All work is carried out in compliance with the Construction (Design and Management) Regulations 2015 and other applicable safety legislation.